Welcome to the April 2022 issue of the Smart O&M newsletter! This month, we are pleased to present the results of our 2021 Customer Satisfaction Survey. Plus our latest news. Enjoy!
Get results from Smart O&M: 2021 Customer Satisfaction Survey Report
In this month’s newsletter, we are pleased to share the results of our 2021 customer satisfaction survey, audited in March 2022 by Bureau Veritas. The yearly customer satisfaction survey is part of Siveco China’s ISO 9001:2015-certified Quality Management System.
The purpose of the survey is to strengthen our relationship with customers, identify their long-term needs and constantly improve our products and customer services. As requested by many, this year’s survey report has a simpler, easier-to-read, format: more facts, less analysis.
88% of our customers took the time to respond to the survey and 28% of the responses came from managers and above, demonstrating a very high level of engagement in the industry. With 72% end users, up from 57% last year, this survey succeeded in obtaining feedback from people who tended to be less engaged.
A pioneer of Smart Operation & Maintenance, Siveco China provides solutions based on Coswin, bluebee® and bluebee® cloud. In 2021, 90% of Siveco China end-users are using Smart solutions (including mobility, BIM, etc.).
In 2021, 98% of Coswin clients use the latest generation Coswin 8i and 35% of clients were under Enhanced Support. Getting “Smarter” is the main motivation to upgrade to the newest version of our software.
Siveco China released its Digital Twin for O&M platform on Earth Day 2022
On Earth Day (April 22) 2022, Siveco China unveiled its Digital Twin for O&M solution, powered by bluebee® X. The new Digital Twin platform incorporates environmental compliance reporting from multiple data sources, in addition to the existing Asset Management and Risk Management functionalities.